Terms and Conditions
Effective Date: March 10, 2026 | Last Updated: March 10, 2026
Note: Confirm your registered legal name, file number, formation date, and registered agent address at mycpa.cpa.state.tx.us (Texas Comptroller) or direct.sos.state.tx.us (SOSDirect) before publishing.
1. Overview
These Terms and Conditions govern your access to and use of pendoah.ai and any related services, platforms, or communications operated by Pendoah LLC (“Pendoah,” “we,” “us,” or “our”).
By accessing this website or engaging Pendoah for services, you agree to these Terms. If you do not agree, please discontinue use immediately.
Pendoah operates primarily in North America and serves B2B clients across healthcare, finance, energy, and public sector industries. Our services include AI Strategy and Roadmap, Custom AI Development, Data Engineering and Integration, MLOps and AI Operations, AI Audit and Optimization, and AI-Driven Marketing and Growth.
2. Acceptance of Terms
These Terms apply to:
- Visitors to pendoah.ai
- Organizations and individuals who engage Pendoah for professional services
- Talent partners, contractors, and affiliates who register or submit information through our platforms
- Anyone who subscribes to Pendoah communications, newsletters, or resources
Use of this site constitutes acceptance of these Terms in full. If you are accessing the site on behalf of an organization, you represent that you have authority to bind that organization.
3. Services
3.1 Scope
Pendoah provides AI and technology consulting, development, and operational services under separately executed engagement agreements (“Service Agreements”). Content on this website is informational only and does not constitute a binding service commitment.
3.2 Service Agreements
All professional engagements are governed by a written Service Agreement. In the event of a conflict between these Terms and a Service Agreement, the Service Agreement prevails.
3.3 Pilots and Proof-of-Concept Engagements
Pendoah frequently delivers focused pilots in 4 to 8 week windows. Deliverables, timelines, KPIs, and acceptance criteria for pilots are defined in the applicable Service Agreement.
4. User Accounts and Registration
Certain features of pendoah.ai, including talent registration and assessment tools, may require you to create an account or submit a registration form. You agree to:
- Provide accurate, current, and complete information
- Maintain the security of your credentials
- Notify Pendoah immediately of any unauthorized access or breach
- Accept responsibility for all activity that occurs under your account
Pendoah reserves the right to suspend or terminate accounts that violate these Terms or contain inaccurate information.
5. Intellectual Property
5.1 Pendoah Content
All content on pendoah.ai, including text, graphics, logos, frameworks, methodologies, and software, is the property of Pendoah LLC or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.
You may not reproduce, distribute, modify, or create derivative works from Pendoah content without prior written permission.
5.2 Client Deliverables
Ownership of deliverables created under a Service Agreement is defined in that agreement. Unless otherwise specified in writing, Pendoah retains ownership of underlying frameworks, tools, and methodologies. Clients receive a license to use final deliverables for their intended business purpose.
5.3 Feedback
If you provide feedback, suggestions, or ideas about Pendoah’s services or website, you grant Pendoah a royalty-free, perpetual license to use that feedback without restriction or compensation.
6. Confidentiality
Any information shared between Pendoah and a client in the course of an engagement is subject to confidentiality obligations as set out in the applicable Service Agreement or a standalone Non-Disclosure Agreement (NDA).
Where no formal agreement exists, both parties agree to treat shared information with reasonable care and not disclose it to third parties without consent.
7. Data and AI Systems
7.1 Responsible AI
Pendoah designs and deploys AI systems with transparency, explainability, and auditability in mind. We document model decisions, data handling practices, and infrastructure choices to support client oversight.
7.2 Regulated Environments
Pendoah builds systems with compliance controls mapped to HIPAA, PCI DSS, SOX, and NERC/CIP, with FedRAMP-ready options available where applicable. Compliance mapping for any engagement is confirmed in the applicable Service Agreement.
7.3 No Autonomous Action
AI systems delivered by Pendoah are designed to support human decision-making, not replace it. Clients retain responsibility for decisions made using Pendoah-built systems.
8. Prohibited Use
You agree not to use pendoah.ai or Pendoah services to:
- Violate any applicable law or regulation
- Transmit malicious code, spam, or unauthorized advertising
- Attempt to gain unauthorized access to Pendoah systems or third-party systems
- Reverse engineer, scrape, or harvest data from the website without authorization
- Impersonate Pendoah, its employees, or its clients
- Use Pendoah services to build a competing product or service without written permission
9. Disclaimers
Pendoah provides this website and its informational content on an “as is” basis. While we work to maintain accuracy, we make no warranties, express or implied, regarding:
- The completeness or accuracy of website content
- Uninterrupted or error-free access to the site
- Fitness of content for a particular purpose
Nothing on this website constitutes legal, financial, or regulatory advice. Consult qualified professionals for decisions in those domains.
10. Limitation of Liability
To the maximum extent permitted by law, Pendoah and its members, managers, employees, and partners shall not be liable for:
- Indirect, incidental, or consequential damages arising from use of this website or services
- Loss of data, revenue, or business opportunities
- Errors or interruptions in third-party tools or integrations
Where liability cannot be excluded by law, Pendoah’s total liability is limited to the amount paid by the client in the three (3) months prior to the event giving rise to the claim.
11. Third-Party Links and Integrations
Pendoah’s website and services may include links to or integrations with third-party tools, platforms, or resources. Pendoah does not endorse and is not responsible for the content, privacy practices, or availability of those third-party services.
Use of third-party tools is subject to those providers’ own terms and conditions.
12. Changes to These Terms
Pendoah may update these Terms at any time. We will update the effective date at the top of this page when changes are made. Continued use of the website or services after a change constitutes acceptance of the updated Terms.
For material changes affecting active service engagements, Pendoah will provide reasonable advance notice.
13. Governing Law
These Terms are governed by the laws of the State of Texas, United States, without regard to its conflict of law principles. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts located in Harris County, Texas.
For clients outside the United States, applicable jurisdictional provisions will be specified in the relevant Service Agreement.
14. Termination
Pendoah reserves the right to suspend or terminate your access to the website or services at any time, with or without notice, for violations of these Terms or for any other lawful reason.
Provisions of these Terms that by their nature should survive termination, including intellectual property, confidentiality, disclaimers, and limitation of liability, will continue to apply.
15. Contact
For questions about these Terms, please contact:
Pendoah LLC
Email: info@pendoah.ai
Website: pendoah.ai
Pendoah LLC | pendoah.ai | info@pendoah.ai